Litro Gas has
always striven to maintain a close relationship with its customers as the
nation's leading domestic gas supplier. That partnership has acquired a new and
tech-driven dimension with the launch of the Litro Gas app recently. Litro Gas
has a market share of 75 per cent and a consumer base of 4 million. Litro’s
tremendous strength in the industry, achieved and increased, translates into a broad
scope across Sri Lanka, giving the business a unique advantage – unparalleled
customer access.
The Litro Gas, consumer
distribution system, has entered a new phase of growth and access with the
Litro Gas app, enabled by a robust customer-centric strategy at work through a
network of 35 distributors located islandwide, 1,500 home delivery hubs, and
11,000 points of sale locations. The Litro Gas app, recently introduced to
communicate seamlessly with customers, allows the customer to be in charge of
the entire distribution process, allowing them to participate in an on-demand
mode with the company. "A core role for us in everything we do is the use
of technology to get closer to our customers," said Anil Koswatte,
Chairman and CEO of Litro Gas Lanka Ltd. and Litro Gas Terminal Lanka.
"The launch
of the Litro Gas app adds considerable value to our customer-centred approach
in an age where consumers opt to use their mobile or technology device to
communicate with the services they need." Litro Gas brings a unique legacy
to Sri Lanka's energy sector, one that blends its global history with the
status of state-owned enterprise efficiently operated.
“It's a
combination that has proven to be a tremendous private-public partnership
textbook example, based explicitly on maximising consumer service at many
levels of interaction. Providing our customers with domestic gas facilities may
be a practical aspect of our business—still used for a family-centred purpose,
close to every family's core.”
Koswatte
reiterates that we appreciate the significance of the engagement, expressed in
our thought about using technology to communicate with our customers on a
one-to-one basis. For a business with a turnover of Rs. 45 billion, technology
is an asset, guiding every aspect of the organisation and motivating a large
and productive team to produce excellent results to customers while ensuring
that best practices in security and industry take into account.
Owned by the
General Treasury through the Sri Lanka Insurance Corporation, Litro Gas Lanka
Ltd. (LGLL) and Litro Gas Terminal Lanka Ltd. (LGTL) distinguish operating as a
corporate body with a specified collection of principles focused on the
achievement of core competencies. Litro
Gas continues to champion standards that had guided its success story from the
outset when the government bought Royal Dutch Shell in 1995. Over the years,
the company, run by a highly skilled team of 234 employees, has grown into a
powerhouse of promise and outstanding performance.
OSL Take: Sri
Lanka's domestic LP gas market is currently facing a shortage due to the
shortfall in supply by the second player in the Sri Lankan market. The state-operated
LP gas distributor has now compelled to make emergency purchases. Authorities
in Sri Lanka face issues in their LP gas supply chain due to the existing
duopoly. Foreign LP gas suppliers could explore business/investment
opportunities in Sri Lanka's LP gas market by either supplying LP gas or even
looking at proposing the entry of a third entrant to the domestic market.
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